Identity and Access Management

Definition

Identity and Access management solutions provide the organization with the ability to accurately and securely manage user and resource identities for the duration of their life-cycle with the organization. This solution can include:

• Automated provisioning and de-provisioning of accounts
• Delegated administration
• Password management (synchronization and self-service)
• Business process and policy automation
• Policy based access control
• Enterprise Single Sign-On (SSO) or Reduce Sign-On
• Meta Data replication or synchronization
• Workflow automation

Benefits of Identity and Access Management

Operating Cost:

• Reduced administrative costs through centralized user management.
• Reduced Help Desk costs with significantly fewer transactions related to provisioning errors and requests for status of service activations.
• Reduced Help Desk costs eliminating routine password reset transactions

Opportunity Cost:

• Rapid response to provisioning requests and self-help password resets
• Increased operational efficiencies achieved by automating the user management life cycle through workflow and delegated administration, allowing people to spend more time on their "real" work.

Security:

• Deactivate and/or purge orphaned access profiles and system accounts.
• Reduce errors and inconsistencies that can lead to unintended access privileges.
• Facilitate security policy compliance by automating business processes.

Service Delivery Management

ICE Consulting provides it’s customers with the necessary assistance, advice and training required to build effective operational frameworks, thus enabling:-

• operational best practices
• corporate information management
• improved Service Delivery

The Operational Framework can include:

• ITIL disciplines and best practices
• Leveraging existing implementations in order to provide accurate reporting and auditing infrastructures
• Management of operation information in order to support budgeting and acquisition
• Centralized reporting and management on corporate information

Benefits of Service Delivery Management

Cost Benefits:

• Reduced cost of service delivery.
• Increased service contribution to the bottom line.

Management Benefits:

• Better visibility into service and maintenance operations
• Optimized resource planning and scheduling
• Enhanced service operations analysis

Return on Investment (ROI) Benefits:

• Higher satisfaction with asset performance
• Greater asset and equipment productivity
• Improved financial reporting and analysis

Resource Management

Resource Management solutions provide the required infrastructure and tools to effectively manage the organization’s IT assets. From birth to death, server to desktop and Linux to Windows, resource management plays a critical role in the organization’s ability to realize the potential of its IT investment.

Resource Management includes:

• Server Management
• Desktop Management
• Remote Control and Policy Services
• Inventory and Asset Management services
• Software Patch Management
• Security and Corporate Governance Compliance

Benefits of Resource Management

Cost Benefits:

• Management of diverse environments with a single interface enables IT staff to manage the organisation’s IT infrastructure without additional requirements for platform-related skills.
• Improved administrative functions, policies and software distribution reduces the time and cost required to deploy and manage business applications within the organization.

Management Benefits:

• Asset Management and Reporting Service provide up to date information about the environment.
• License metering and distribution enables organization’s to realize the maximum benefits from their software investments.
• Controlling devices from servers to desktop and laptops to handhelds enables the organization to effectively manage the entire spectrum of devices.

Security and Corporate Governance Benefits:

• Reduce the risk of security threats, viruses and hackers by maintaining policy-based software configurations and patch requirements.
• Reduce the risk of data loss and theft through improved security and management of mobile devices.
• Track and enforce policies that govern the organization.

Platform Services

ICE Consulting offers a range of platform implementation, configuration and support services in order to enable our customers to effectively implement and use their IT investment.

Platform Services can include:

• Hardware sales, implementation and configuration
• Operating system implementation, including Novell NetWare, Linux and Microsoft Windows
• Collaboration solutions
• Directory Services
• Internet and Firewall technologies
• Software Patch Management
• Infrastructure services, e.g. Routers and Switches
• Open Source Help Desk Solutions

Benefits of Platform Services

Organization Benefits:

• A high value partnership that provides the organization with some of the leading skills available in order to assist, advise and provide best-of-breed solutions for the organization.
• Our vendor-agnostic approach enables us to provide advise and solutions that leverage leading infrastructure products, balance with the organization’s requirements and budget
• By establishing “teams” which include our consultants and our customer’s staff, we ensure that the organization is empowered to maintain, manage and grow the environment to meet the organization’s needs

Operations Based Training (OBT)

ICE Consulting offers customized, on-site training to customers in order to provide the candidates with the knowledge and practical understanding required to perform IT job functions.

This unique approach to training extends the traditional concept of instructor-led training to include extensive hands on activities.

This ensures that the candidates acquires more than just knowledge, but are empowered to effectively use the knowledge to improve the effectiveness and efficiency of services.

We believe that this approach to training provides a solution to the critical gap that exists between passing exams and performing a function.

Benefits of Operations Based Training:

Organization Benefits:

• Candidates gain the knowledge that would be acquired through traditional instructor-lead training.
• Candidates gain the crucial hands-on experience in order to correctly apply the knowledge to the environment.
• Training is customized based on the requirements of the organization and candidates in order to address specific skills and experience shortages within the organization
• Training environments are on-site and the lab environment is based on the customers production network in order to provide “real” job function scenarios.